{"id":5251,"date":"2026-08-24T10:00:00","date_gmt":"2026-08-24T10:00:00","guid":{"rendered":"https:\/\/www.treatwell.ie/partners\/?post_type=blog&#038;p=5251"},"modified":"2026-08-20T09:18:14","modified_gmt":"2026-08-20T09:18:14","slug":"how-to-get-salon-clients-to-rebook","status":"publish","type":"blog","link":"https:\/\/www.treatwell.ie/partners\/resources\/blog\/how-to-get-salon-clients-to-rebook\/","title":{"rendered":"How to actually get your clients to rebook"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Some clients come back on their own. Others need a nudge. Build the rebooking into the appointment, and let Treatwell handle everything after.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"630\" src=\"https:\/\/www.treatwell.ie/partners\/wp-content\/uploads\/sites\/9\/2026\/08\/salon-rebooking-treatwell-connect-calendar.webp\" alt=\"Salon team members checking their booking calendar on a tablet in Treatwell Connect\" class=\"wp-image-5250\" srcset=\"https:\/\/www.treatwell.ie/partners\/wp-content\/uploads\/sites\/9\/2026\/08\/salon-rebooking-treatwell-connect-calendar.webp 1120w, https:\/\/www.treatwell.ie/partners\/wp-content\/uploads\/sites\/9\/2026\/08\/salon-rebooking-treatwell-connect-calendar-300x169.webp 300w, https:\/\/www.treatwell.ie/partners\/wp-content\/uploads\/sites\/9\/2026\/08\/salon-rebooking-treatwell-connect-calendar-1024x576.webp 1024w, https:\/\/www.treatwell.ie/partners\/wp-content\/uploads\/sites\/9\/2026\/08\/salon-rebooking-treatwell-connect-calendar-768x432.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Start the rebooking conversation before your client leaves the chair<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The moment a client stands up from your chair, your window shrinks. They\u2019re looking for their bag, checking their phone, thinking about the rest of their day. Anything you wanted to say about their next visit needed to happen a few minutes ago.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The strongest rebooking happens chair-side, during aftercare. Your client is still in the moment, still happy with what they see in the mirror, and you\u2019re already in conversation. That\u2019s your window.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use assumptive language. <em>\u201cLet\u2019s get your next colour in the calendar before you go, we\u2019re looking at around six weeks. Would a Tuesday or Thursday suit you better?\u201d<\/em>&nbsp;gives two clear options rather than leaving the door open for \u201cI\u2019ll book online later\u201d (which most clients won\u2019t). Reception then finalises the slot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a client isn\u2019t ready to commit, don\u2019t push. A relaxed \u201cno problem, we\u2019ll send you a reminder when you\u2019re due\u201d keeps the door open.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Let Treatwell Connect send the reminder for you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not every client rebooks at reception, and that\u2019s okay. <a href=\"https:\/\/www.treatwell.ie/partners\/solutions\/salon-software\/\" data-type=\"page\" data-id=\"4871\">Treatwell Connect<\/a>\u2019s automatic rebook reminders pick up the slack. When a client hasn\u2019t booked their next appointment within their usual window, Treatwell Connect sends them an SMS on your behalf, typically around 40 days after their last visit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To switch it on, go to <strong>Marketing &gt; Automated Messages &gt; Increase Bookings<\/strong>&nbsp;in Treatwell Connect. You\u2019ll need to buy SMS credits (via the same page). Client phone numbers need to be up to date in your list, or the reminder has nowhere to land.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Two things worth knowing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clients who\u2019ve already rebooked won\u2019t get a reminder until after their next appointment. No awkward doubling up.<\/li>\n\n\n\n<li>If you\u2019ve enabled both SMS and email reminders, both go out. Email is free, SMS uses credits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can also see exactly which reminders converted into bookings and how much revenue each generated, under <strong>View Insights<\/strong>&nbsp;on the same page. Useful when you\u2019re deciding whether to top up your credits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Give clients a commission-free way to rebook<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All rebookings are commission-free, whether the client already uses the Treatwell app or downloads it for the first time. What matters is that Treatwell can recognise them as a returning one, so keep their phone number or email up to date in your client list, and their next booking will match your records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Treatwell client app is where this works best. When a rebook reminder goes out, clients who don\u2019t have the app yet are prompted to install it, then taken to your salon page to book. Because their contact details match your client list, that booking is still recognised as a rebooking. It won\u2019t be treated as a new client. Those who already have it can book and rebook you 24\/7 from their phone, get push reminders before their appointment (which cuts no-shows), and are up to 50% more likely to leave you a review. Those things stack up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On top of that, you can point more of your clients to the app by sharing your referral link, which lives in Treatwell Connect under <strong>Marketing &gt; Your client app<\/strong>. A few ways to share it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send Treatwell Connect\u2019s prebuilt \u201cYour client app\u201d email campaign to your marketing-opted-in client list.<\/li>\n\n\n\n<li>Drop the link into your social media captions or stories.<\/li>\n\n\n\n<li>Share it alongside a five-star review directly from <strong>Dashboard &gt; Customer reviews<\/strong>&nbsp;in Treatwell Connect.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Make it personal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rebooking is easier when clients feel the relationship is personal. Two Treatwell Connect features help you build that.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Let clients book with the team member they trust<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a client has a good experience with a specific stylist or therapist, they want to book with that same person next time. Preferred stylist selection is automatically enabled on your Treatwell marketplace listing, so clients can pick who they want at the point of booking (as long as that team member is available for the service and time selected).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For it to work well, every bookable team member needs a complete profile with their name, photo and qualifications. Portfolio photos have to be uploaded via the Treatwell Connect mobile app, not desktop. Encourage the team to refresh theirs seasonally with their best recent work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use client notes to personalise every visit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Treatwell Connect lets you add notes to any client profile. Colour formula, preferred style, allergies, birthdays, that holiday they mentioned last time. Little things.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s the difference between a salon and a favourite salon. When you can pick up a conversation where it left off, or remember a preference without being reminded, clients feel it. And they come back for it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Be bookable outside your opening hours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">47% of bookings on Treatwell happen outside opening hours. Almost half of your potential rebookings are being decided at 10pm on a Wednesday, when your salon is closed and no one\u2019s answering the phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Treatwell booking widget solves this. Add it to your website and your social media profiles, and clients can book (or rebook) 24\/7 without picking up a phone. To install it, log into Treatwell Connect on desktop and follow the steps under <strong>Settings &gt; Online booking<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The same applies to your Treatwell profile, which is always live and always bookable. Between the marketplace, your widget and your client app link, you\u2019ll have very few moments when a client can\u2019t book you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Track your rebooking rate in Treatwell Connect reports<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rebooking gets easier when you know where you\u2019re starting from. Treatwell Connect\u2019s retention reports show you the split between new and repeat bookings across any timeframe, so you can see whether your rebooking work is landing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A healthy salon runs at a rough balance between new and returning clients. If your repeat share is drifting downwards, that\u2019s the signal to lean back into your rebook reminders, client app link and personal touches. If new client acquisition is the weaker side, that\u2019s a different fix (visibility, offers, profile optimisation).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The point isn\u2019t to hit a specific number, it\u2019s to know your baseline and watch the trend. Reports live in the Reports tab of Treatwell Connect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Make sure the rebookings you\u2019ve secured actually happen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A booking in your calendar isn\u2019t a rebooking until the client turns up. Two Treatwell Connect features protect what you\u2019ve already won.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Automatic appointment reminders<\/strong>&nbsp;go out to every client before their booking, as long as their contact details are current. Both email and SMS reminders are free, take zero effort from you, and cut no-shows noticeably.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prepayment<\/strong>&nbsp;is the second lever. A client who\u2019s paid ahead is far less likely to cancel or no-show, because they\u2019ve got skin in the game. Turning on online payment is a simple switch in your profile settings, and it also opens up Treatwell Rewards for your clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reward your loyal clients<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a Treatwell partner, you get access to Treatwell Rewards, our loyalty programme built into the platform at no extra cost. Every booking your clients make through Treatwell earns them points, which they convert into vouchers to spend on future treatments at your salon. Points only clear once the appointment actually happens, so a cancellation or no-show means no points for that booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our full guide to <a href=\"https:\/\/www.treatwell.ie/partners\/resources\/blog\/treatwell-rewards-loyalty-programme\/\" data-type=\"blog\" data-id=\"3647\">Treatwell Rewards<\/a> walks through how the points, milestones and vouchers work at your salon.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Log into Treatwell Connect and set up your rebooking system<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log into Treatwell Connect and set up your rebooking system in ten minutes: switch on automatic rebook reminders under <strong>Marketing &gt; Automated Messages<\/strong>&nbsp;(top up SMS credits while you\u2019re there), grab your client app referral link from <strong>Marketing &gt; Your client app<\/strong>, and check your new-versus-repeat split in Reports. Then have the chair-side conversation the next time a client\u2019s in your chair.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/connect.treatwell.ie\/login\">Log in Treatwell Connect<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Not yet on Treatwell? Start for free and get every tool your salon needs to turn one-off clients into regulars.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/connect.treatwell.ie\/join\/\">Start for free<\/a><\/div>\n<\/div>\n\n\n<h2 class=\"schema-faq-heading\">FAQs<\/h2>\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1787217189678-0\"><h3 class=\"schema-faq-question\">What&rsquo;s the best time to ask a client to rebook?<\/h3> <p class=\"schema-faq-answer\">Chair-side, during aftercare. Your client is happiest, and you&rsquo;re already in conversation. Reception then finalises the slot. By the time they&rsquo;ve got their coat on, the moment&rsquo;s usually passed.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1787217189678-1\"><h3 class=\"schema-faq-question\">How do I get clients to rebook if they don&rsquo;t book on the day?<\/h3> <p class=\"schema-faq-answer\">Let Treatwell Connect&rsquo;s automatic rebook reminders do the work. They go out around 40 days after the last booking, via SMS (credits required) or email (free). Set them up under Marketing &gt; Automated Messages &gt; Increase Bookings&nbsp;in Treatwell Connect.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1787217189678-2\"><h3 class=\"schema-faq-question\">How can I reduce no-shows on rebooked appointments?<\/h3> <p class=\"schema-faq-answer\">Two things help most. Keep client contact details current so Treatwell Connect&rsquo;s automatic reminders reach them, and enable online prepayment. Clients who&rsquo;ve paid in advance are significantly less likely to cancel.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1787217189678-3\"><h3 class=\"schema-faq-question\">Do rebookings cost me commission?<\/h3> <p class=\"schema-faq-answer\">No. Rebookings are commission-free, as long as Treatwell can recognise the client as a returning one. That means their phone number or email needs to be in your client list to match our records. The Treatwell client app is a natural home for repeat bookings, and you can share your referral link (found under Marketing &gt; Your client app&nbsp;in Treatwell Connect) to point clients to it.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1787217189678-4\"><h3 class=\"schema-faq-question\">How do I know if my rebooking strategy is working?<\/h3> <p class=\"schema-faq-answer\">Check Treatwell Connect&rsquo;s retention reports. They show your new-versus-repeat booking split over any timeframe. If the repeat share is rising, it&rsquo;s working. If it&rsquo;s slipping, lean back into rebook reminders, the client app link and personal touches.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1787217189678-5\"><h3 class=\"schema-faq-question\">Should stylists or receptionists handle rebooking?<\/h3> <p class=\"schema-faq-answer\">Both. Stylists start the conversation chair-side, because that&rsquo;s when trust is highest. Reception finalises the booking. Consistent language across the team stops clients slipping through the gap between chair and till.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Some clients come back on their own. Others need a nudge. Build the rebooking into the appointment, and let Treatwell handle everything after. Start the rebooking conversation before your client leaves the chair The moment a client stands up from your chair, your window shrinks. They\u2019re looking for their bag, checking their phone, thinking about [&hellip;]<\/p>\n","protected":false},"author":104,"featured_media":5250,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How to get salon clients to rebook: a practical guide %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"Rebookings are commission-free on Treatwell. Use Treatwell Connect\u2019s automatic reminders, client app, personal touches and reports to get more of your clients back.","_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","saswp_custom_schema_field":""},"categories":[419,418],"tags":[],"target-audience":[],"class_list":["post-5251","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-grow","category-promote"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to get salon clients to rebook: a practical guide - Treatwell Business<\/title>\n<meta name=\"description\" content=\"Rebookings are commission-free on Treatwell. 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