I had a very busy day. Got a taxi to the salon because I didn't want to be late. When I arrived, I was asked to wait for an hour or come back another day because they couldn't fit me in. Didn't like the attitude of the therapist nor the receptionist. What a waste of time and I was charged online pretreatment.
Soraia was great! Clean, fast and very friendly. It's was a very nice find here again after months.
Until now, I was very satisfied. I did Shellac with the removal of the old one, without a manicure. I'm going there for my Shellac every 3 weeks.
Last time I have paid 20 euros for the same treatment because it was Tuesday and I have received 5 euros from Treatwell for my review. Yesterday they have asked my 5 euros more, and I really don't know why! It was very disappointing!!! I have tried to explain that I had the bonus from the app but without result!
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Myself and my mother was really disappointed with our experience at blow to be totally honest. To try summarise.
Firstly, we received a call from the salon that our appointments had to be pushed back 15 min which we were completely understanding about assuming they were busy. However, when we arrived there there were neither any hairdressers or customers and when both hairdressers arrived 15 min later it was as if they came back from a lunch break and were not in the slightest apologetic for delay.
Secondly, the gentleman asked me to sit on the chair asked me how I wanted my hair cut (simple trim) and proceeded to cut my hair dry. Now I could be wrong but I found this practice extremely strange particularly considering my hair was curly/frizzy, no spray was used and my hair wasnt even sectioned off with a hair clip! Anxious about this as I had an event to attend I questioned this practice irritated by this as she was too busy on her phone abruptly told him to just wash it! However, even after the hair cut left a lot to be desired again with a very peculiar method of cutting along with the many split ends very visible after my blow dry.
The last issue was the confusing fact that while the lady appeared and spoke to the other stylist like she was senior she was unable to cut my mother's hair who was already further delayed by the hair washing confusion and sat for the 30min plus on her phone. All in all we found the experience extremely uncomfortable and unenJoyable and have never felt so unwanted as a customer before.
Despite this I will say the gentleman was very friendly I would not fault his manners and I was satisfied with the blow dry the lady actually got up to do $38.50e although a good deal still an expensive price to pay for a poor service. I do not blame treatwell for this and will definitely use the website again, just not to return to blow @ the intercontinental